Shipping and returns

- Shipping costs and methods: ISI SHOP srl undertakes to deliver the products to the BRT carrier within 24-48 working hours (Saturday, Sunday, excluding holidays) from the payment of the total amount due, consisting of the purchase price of the product (s), shipping costs and any shipping supplements required for the areas considered by couriers difficult to reach. 

Each listing indicates the specific costs for shipping the item described and put up for sale, in case of absence of shipping costs the same is to be considered free. Even in the case of shipping indicated as free, the possibility of requesting a supplement for shipping in areas defined by couriers as "difficult to reach" such as for the smaller islands, Venice lagoon, Campione d'Italia remains unchanged.

The purchased goods will be delivered to the destination address specified by the customer at the time of purchase and unless explicitly requested by the buyer, delivery is intended at street level. The customer will receive an e-mail confirming the shipment, containing the confirmed data and the tracking-number to monitor the product directly from the carrier's website. Upon delivery of the goods by the courier, the Customer is required to check:

that the number of packages delivered corresponds to what is indicated in the transport document anticipated by e-mail;

that the packaging is intact, not damaged, nor wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps). Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately reported to the courier, putting WRITTEN CONTROL RESERVE on the courier's proof of delivery. Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of the delivered goods. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 5 days of delivery, according to the procedures provided in this document.

In case of storage due to repeated impossibility of the courier on delivery, the shipper may request additional costs for the management of the stock that will be charged to the recipient of the goods.

For each order placed ISI SHOP srl issues a receipt or invoice (on request).

- Item availability and order fulfillment: ISI SHOP srl undertakes to ensure maximum transparency by indicating in real time the exact availability of the products offered for sale, however having multiple sales channels currently active there is to consider the fact that more users can place orders of the same item / s at the same time and consequently vary the quantity of products in our warehouse. In case of purchase of an item temporarily unavailable, the buyer will be contacted by one of our assistants in the most congenial way possible and will be indicated the estimated waiting times for the new availability of the item, it is the customer's right to request ISI SHOP srl to replace the unavailable item with another sold by it.

- Returns and refunds: Each item sold by ISI SHOP srl is covered by the right of withdrawal as provided for by Legislative Decree no. 206 of 06/09/2005, to the Customer (natural person who, in the stipulation of the contract, acted for purposes unrelated to any business or professional activity carried out). The right of withdrawal, which provides for the possibility for the Customer to return the purchased product and obtain the relative refund, is recognized only in favor of natural persons who, in the stipulation of the contract, have acted for purposes unrelated to any business or professional activity carried out. The right of withdrawal must be exercised within 14 days (natural and consecutive) from receipt of goods. The right of withdrawal does not apply to audiovisual products and sealed computer software opened by the consumer nor to the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. The only costs required from the Customer in case of withdrawal are those of returning the product.

Withdrawal may not be exercised in the absence of one of the following basic conditions:
• Absence of the original packaging;

Absence of supplementary elements such as accessories, manuals, software, etc. ..

Damage to the product for reasons other than transport;

Use with consequent wear of one or more parts of the purchased item;

The return and the request for reimbursement of the returned item will be made as follows: The buyer undertakes to ship, within 10 days of the return request at his own expense and with a shipper of his choice, to the address indicated by ISI SHOP srl which reserves the right to charge any costs for damage or loss during transport. Once the item has arrived in our warehouse it will be examined for the presence of all the fundamental conditions to issue the refund. The refund will be made, depending on the payment method used to purchase the item, by bank transfer, to the current account indicated by the Customer in the withdrawal form, or by credit card or PayPal.